Property Management Answering Services

Dealing with tenets, maintenance teams, and owners is all part of your job. But answering phone calls 24/7 doesn’t have to be. Property management answering services can alleviate your workload and create happier tenants.


  • 24/7 availability to ensure tenants can reach you anytime.
  • Respond quickly to maintenance requests to protect your properties.
  • Cover appointment-setting calls for new leasing prospects, and free up your schedule.
  • Integrate with existing property management software.
  • Help build a loyal and profitable occupancy through improved customer service.
  • Provide call reporting and recordings.

Advantages of Choosing CCSP As Your Property Management Call Center

Our experience in serving property management firms allows us to understand the unique challenges and requirements of the industry.

  • 24/7 Availability: With round-the-clock availability, we ensure that property management companies can provide timely assistance to tenants, address emergencies, and handle maintenance requests at any time.
  • Multilingual Support: We offer multilingual support to accommodate diverse tenant populations, ensuring effective communication and accessibility for all residents.
  • Professional Call Handling: Our trained professionals handle calls professionally and efficiently, providing accurate information, scheduling appointments, and resolving inquiries promptly.
  • Tenant Support: Such as tenant inquiries, lease information, rental payments, and other tenant-related issues, enhancing tenant satisfaction and retention.
  • Maintenance Request Management: We efficiently manage maintenance requests, logging details, prioritizing tasks, and dispatch service technicians as needed, ensuring timely resolution and tenant satisfaction.
  • Cost-Effective Solution: By outsourcing call handling with us, property management companies can reduce operational costs associated with hiring and training in-house staff, while ensuring high-quality service delivery.
  • Scalability: Our services are scalable to accommodate fluctuations in call volume, ensuring that property management companies can effectively manage peak periods and periods of increased demand.
  • Customized Solutions: We offer customizable call handling procedures, scripts, and protocols tailored to the specific needs and preferences of each property management client.


CCSP agents are professionals who can cover property managers after hours or serve as a backup when lines get busy.

Your Property + Our Property Management Call Center Experts

As a property manager, you know that dealing with tenants, owners, and maintenance teams can be a lot to handle. But answering phone calls 24/7 can add another level of stress to your already busy workload. That’s where property management answering services come in. Integrating with existing property management software, these services can help build a loyal and profitable occupancy through improved customer service. By partnering with CCSP, you can ensure that your customers have a seamless experience with your property management team.

Property Management Answering Service FAQs

  • Rental inquiries: Providing information about available properties, rental rates, and lease terms.
  • Maintenance requests: Logging maintenance issues reported by tenants, prioritizing tasks, and dispatching service technicians.
  • Lease inquiries: Addressing questions about lease agreements, renewal options, and rental policies.
  • Rental application assistance: Assisting prospective tenants with the application process, documentation requirements, and application status updates.
  • Tenant inquiries: Handling general inquiries from tenants about rental payments, utility bills, and property amenities.
  • Emergency calls: Responding to emergency situations such as floods, fires, or security incidents and coordinating appropriate responses.
  • Lease violations: Documenting reports of lease violations or tenant disturbances and escalating as necessary.
  • Move-in/move-out procedures: Providing information about move-in/out procedures, key exchanges, and security deposit refunds.
  • Noise complaints: Documenting noise complaints from tenants and coordinating resolutions with property management.
  • After-hours support: Providing 24/7 support to address tenant needs and emergencies outside of regular business hours.

A property management answering service operates as a central communication hub for property management companies, handling incoming calls from tenants, prospective tenants, maintenance personnel, and other stakeholders.

Our property management call center ensures prompt response, screening, and handling of all calls to your predefined protocols. Messages are accurately recorded and promptly delivered to the appropriate property management personnel for follow-up. By efficiently managing calls and providing professional assistance, a property management answering service helps streamline communication, enhance tenant satisfaction, and maintain effective property operations.

  • 24/7 Availability
  • Call Screening and Routing
  • Maintenance Request Management
  • Tenant Support
  • Emergency Response
  • Multilingual Support
  • Customization Options
  • Message Taking and Delivery
  • Integration with Property Management Systems