24/7/365 Answering Services ensure your phones are always answered, your customers are taken care of, and the messages are delivered to you the way you want them to.
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Your answering service should be doing far more than just answering your phone when your office is closed. From encrypted SMS messaging, appointment setting, to nurse triage services, see what Call Center Sales Pro has to offer.
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Calling yourself a boutique answering service means that solutions must be driven by the custom requirements of their practices served. See the types of medical, hospitalist, and healthcare practitioners we serve on a daily basis.
Learn MoreTechnology has changed the business world and paved the path to new industries. And yet, studies have proven that over 80% of business contact happens by phone across most industries. Unanswered calls, delayed responses and professional communications can push up to 71% of your customers away. Your bottom line drops the same as that call!
Our family of answering services are here to ensure your phones are always answered, your customers are taken care of, and your messages are delivered to you the way you want.
of business communications are done over the phone
of callers hang up when call goes straight to voicemail
have reported that poor phone skills leave a bad impression
of customers end their business relationship due to unimpressive phone communication
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Inbound Answering Services
Outbound Dialing / Business Process OutsourcingOutbound clients work with Call Center Sales Pro to outsource a comprehensive array of calls covering both business-to-business and business-to-customer needs. These calls can accomplish time-consuming work, benefiting operations in customer service, marketing, lead generation, and more.
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Translation ServicesCall Center Sales Pro offers a competitive edge in supporting non-English speaking callers. While the typical answering service will attract customers by committing to assign "bilingual" agents to accounts, these services routinely rely on personnel availability. These agents might also offer limited, conversational language fluency that will not satisfy the needs of your company, or your callers.
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MessagingTexting is today's most prevalent form of communication, but did you know it's also the most efficient and confidential method of message delivery for answering services and call centers nationwide? Encrypt messages and patient information with miSecureMessages.
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OnCall ManagementmiTeamWeb is easy to use and accessible from any smart phone or computer. It allows for easy message management to view, reply, and share information. In addition to messages, the miTeamWeb also allows full access to on-call information. With this, doctors and their staff can view, edit, and create on-call schedules while protecting PHI and maintaining HIPAA compliance.
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Portal (Reporting, Recordings)Call Center Pro's real-time web portal is a complimentary account management platform accessible by smartphone, tablet, and computer devices. Through the miTeamWeb portal, we communicate and record all details about each call we take on your behalf. Clients can observe their most recent and historical caller activity, including call logs, hear recordings, and review billing data.
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