Answering Services

24/7/365 live answering ensures that phones are answered, customers are helped, and the messages are delivered the way you want.

We’ll take your calls so you can focus on your business

80%

of business communications are done over the phone

72-80%

of callers hang up when the call goes straight to voicemail

98%

have reported that poor phone skills leave a bad impression

Answering services allow you to focus on strategic growth rather than operating the phone.

From after-hours coverage to SMS messaging, we have you covered.

Do more for Less with our range of answering services.

Inbound
Answering Services

  • 24/7 live answering service
  • Intake and lead capturing
  • Appointment scheduling

Bilingual
Answering Services

  • English and Spanish
  • 24/7 availability

Messaging
Answering Services

  • Encrypted secure SMS messaging
  • Send appointment reminders and more
  • HIPAA Complaint

OnCall
Management Services

  • Custom after-hours call routing
  • Automated forwarding

Reporting
Services

  • Real-time reporting on all calls
  • Call recordings and data all in one place
  • Accessible by smartphone, tablet, and computer

Contact Center
Support Services

  • Supplement existing internal call center
  • Improve your customer experience

Why use an Answering Service?

Lowered Costs

  • Save on the cost of a full-time employee(s)
  • Package pricing includes training and onboarding
  • Reduced overhead

Increased Productivity

  • Staff can work uninterrupted from calls.
  • Filter scam and bot calls
  • Frequently asked questions answered

Measured Results

  • Recording of calls to ensure quality
  • Customer loyalty and retention
  • Exceed industry standards for Quality Assurance