Industry veteran, Janet Livingston, founded AnswerCenter America, Inc
CALL CENTER SALES PRO FOCUSES ON SUPPORTING BUSINESSES THROUGH CUSTOMER SUPPORT SOLUTIONS.
We are a woman and minority-owned and operated company with a tight-knit team that works to meet your needs. By combining technology solutions, exceptional customer service, and North-American based agents, we work to complement your business and become A Seamless Extension of You.
Call Center Sales Pro is driven by 5 commitments that effect how we treat each other and our customers.
History of Call Center Sales Pro
After retiring from her career in telephone answering service call centers, Janet took on clients on a consulting basis.
Additional consulting clients turned into a new company: Call Center Sales Pro.
Answering Service One was founded to provide telephone answering services to businesses in need of call center support.
New Connections Communications Services and Redding Answering Service join the Call Center Sales Pro network resulting in almost 50 years experience combined in medical answering services solutions.
- Seagate Connections joins the Call Center Sales Pro network
- Call Center Sales Pro introduces business process outsourcing (BPO) and custom services for their call center clients.
Call Center Sales Pro is awarded Knoxville-Area Chamber prestigious Pinnacle Business Award in the “Women-Owned Business Excellence” category
- MedCall Plus brand is formed from existing clients and services to focus solely on the growing complexity of medical answering service needs.
- ServiceCall Plus is formed to serve the need of the service industry
- Call Center Sales Pro and Subsidiary companies are awarded various recognition such as Stevie Awards Silver Female Executive of the Year, INC. 5000 list, and more!
- CCSP builds new, company-owned location in Merida , Mexico.
- CSSP adds new, company-owned MedCall Plus location in Tampa, FL.
Janet has crafted an award-winning career in telephone answering services and outsourced call centers. She’s a renowned industry authority, specializing in growth, scalability, and sales and marketing. Alongside managing a suite of telephone answering service companies, she consults center owners and managers, offering GAP analysis, operations evaluation, and executive coaching. Janet’s expertise, serving small businesses to Fortune-ranked companies, has driven business expansion and profitability.
With 15 years in the answering service industry and 25 years in business development, Tracie Mexner is a seasoned professional who brings consistency and a deep understanding of client needs to her role. Here ability to adapt our offerings to fit client requirements demonstrates her commitment to customer satisfaction and success.
Stephanie’s five-year tenure at Call Center Sales Pro has been marked by significant team growth and personal advancement. Starting in an HR position, her talent quickly earned her a promotion to Director of Finance. Stephanie continues to invest in helping others, guided by her favorite quote from Howard Schultz: “Risk more than others think is safe. Care more than others think is wise. Dream more than others think is practical. Expect more than others think is possible”. Her approach exemplifies the balance of care, aspiration, and high expectations that fuels her success.
Mark’s exceptional leadership in the IT department plays a crucial role in Call Center Sales Pro’s success. His adaptive leadership ensures smooth IT operations, a critical factor in our industry. His efforts enable CCSP to deliver efficient and effective tools to our clients, reinforcing our status as a reliable business partner.