Government & Municipal Answering Services

Municipal agencies deliver community services, programs, and public safety to residents of their jurisdiction, but sometimes they need a little assistance.

How Answering Services Can Help Government Agencies

  • Work around tight budgets, reducing expenses to staff qualified professionals.
  • Information and FAQ hotline.
  • Translation services provide multilingual caller support for non-English-speaking citizens.
  • Conduct intake questionnaires and applications by phone.
  • Dashboard provides real-time reporting for call recordings, usage statistics, and messages.
  • Extend public hours of operation by staffing contact center 24/7.
  • Optimize funding while still using the best administrative services.

Your Government agencies’ methods and message + our experts

Call Center Sales Pro (CCSP) provides a remarkable suite of services tailored to assist government agencies in enhancing their operations. By leveraging its years of industry expertise, CCSP effectively addresses common challenges such as staffing shortages and limited budgets. By offering around-the-clock support through a dedicated hotline, you can ensure that citizens’ queries and concerns are attended to promptly. Billing, servicing and management of public accounts are handled with utmost transparency, reinforcing CCSP’s commitment to trust and integrity. Thus, CCSP serves as a reliable partner to government agencies, helping them optimize their resources while delivering exceptional public service.


Throughout decades of answering services, CCSP has become a trusted partner to government offices throughout the United States.

Do more for Less with our range of answering services.


Our service is available 24/7 to take any information-seeking calls. We can answer frequently asked questions about hours of operation, attraction requirements, and more, ensuring your visitors have all the information they need.


Cut down on administrative costs by letting us handle phone duties. We’ll take calls, screen them appropriately, and ensure that relevant messages are passed on – all while your staff can focus on other important tasks.

Public Health

We’re here to assist with appointment booking and post-care follow-up calls. This allows your healthcare professionals to focus on what they do best – delivering excellent patient care.

Statewide Transportation

We can help with eligibility screening and pickup scheduling, making sure your transportation services run smoothly and efficiently.