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Consulting Services

We have the answers you need with 40+ years of industry experience and hundreds of successful clients
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Meet the Pros

Your consultant should know the customer support industry in-depth, and we do! From IT infrastructure, to acquisitions and mergers, we have seen it all.

Meet the Team

Who We Serve

You need more than just any business consultant. We offer an industry-specific approach. See the types of businesses we serve daily.

Industries

By the Numbers

Increased Asking Price

Helped increase asking price by $100-300K through identification of specific revenue streams and reducing overhead for multiple clients

Fixed Operational Gaps

Fixed Operational gaps and increased sales price by 50% more than the initial valuation

Monthly Sales

Improved client’s monthly sales from $150K per month to $350K

Increased Annual Revenue

Increased annual revenue of client from $2.5 to $5M

Areas of Consulting Expertise

Gap Analysis

  • Meet your business goals
  • Get an in-depth look at your company
  • Find discrepancies in your processes

Agent Training

  • Quality assurance coaching
  • Leadership training
  • Agent development and more

Script Writing

  • Reduce caller confusion
  • Increase consistency
  • Shorten call time
  • Improve your bottom line

HIPAA Compliance

  • Educate employees on HIPAA compliance
  • Avoid costly litigation
  • Protect patients’ health information
  • Build trust with patients

Acquisitions / Mergers

  • Determine the best existing strategies
  • Find options available to your business

Infrastructure & IT

  • Consolidate systems
  • Audit your technology
  • Increase performance
  • Test new IT solutions