Answering Services > Outbound Dialing / Business Process Outsourcing
Outbound clients work with Call Center Sales Pro to outsource a comprehensive array of calls covering both business-to-business and business-to-customer needs. These calls can accomplish time-consuming work, benefiting operations in customer service, marketing, lead generation, and more.
As needed, CCSP can be asked to place calls that save your company time, including: calling back customers on your behalf, confirming appointment times, verifying contact information, and providing customers with specific information according to your instructions. Beyond this, we can collect details from your callers that will help classify them to measure ROI, such as determining their referral source to your company, indicating if they are part of your sales pipeline, and more.
Some frequent types of outbound calling we perform include:
Telemarketing / sales
Market research, polling, and surveys