MedCall Plus has solutions that allow our professionally trained Agents to become a seamless extension of your practice’s brand and culture. We are ready to support you with our extensive portfolio of HIPAA, Joint Commission, and HITECH compliant medically focused services with customized packages that scale to the volume of single physician practices to telehealth startups all the way up to being a communications lifeline for major medical networks.
MedCall Plus processes over 100,000 calls per month, booking thousands of appointments per day allowing you and your staff to support the needs of your patients. MedCall Plus transfers hundreds of calls per hour to each of your specialties / departments as if we were sitting in your office.
Our goal is to improve your patient experience, eliminate unnecessary call backs and reach a one-call resolution for every patient, referral network or physician call. We support staff productivity, and you see the results in your bottom line.
48% of patients are devoted to "Calling the Doctor" when they require communication with their physician's office.
70% of patients say they are more likely to choose a provider that offers reminders for follow-up care via email or text.
Admin and Clinical staff may spend up to ten hours a week on the phone assisting patients — a single 4 to 7 minute call at a time.
77% of healthcare marketers say insights from inbound calls and call experiences may reveal costly blind spots in their organizations.
75% of patients reported they are more loyal to providers that invest in improving patient experience.
(Talkdesk Research™ Patient Experience)
99% of contact centers say their data intelligence strategy doesn’t currently meet their business needs!
(Customer Contact Week)
Complex problems require elegant solutions. MedCall Plus prides itself on working with every client to see their goals met. No secrets withheld, these case studies showcase what common medical practice concerns turned our clients to us in search for a new solution for their call care needs.
with our principal consultants to learn more about your practice, and patient engagement needs. Tell us about what you love, what you hate, and what you'd change about your current outsourced and in-sourced solutions.