Vein Clinics of America – Case Study
Modernizing communications for a nationwide surgical center franchise
Whether it’s for medical or aesthetic reasons, patients across the country reach out to over fifty-five sites operating for the past forty years as Vein Clinics of America. A forty-year old name in the treatment of varicose veins and leg ulcers, the company was originally founded by a doctor in Chicago. Stymied by a high price tag for primarily analog call care solutions, VCA sought to find better technology to support their physicians’ communications and hopefully save financial resources.
A previous client of MedCall Plus’ parent company, Call Center Sales Pro, the client recently took on the CEO role of Vein Centers of America. Based on his positive experience with our company, he pointed Director of Call Centers Angela Smith to us when the time arrived to search for a new provider.
“Working with [MedCall Plus] has been a very easy process. So, I appreciate the relationship that we’ve built and just keeping the lines of communication open has been great. Next year VCA is looking at opening a couple more clinics so that is plan for the future, for us to grow. Absolutely, [MedCall Plus] will grow with us.”
Director of Call Centers
Although Vein Clinics of America is a nationally-recognized name in their specialty, each of their fifty-nine clinic sites maintains a local-feel of service that translated into a personal business relationship with MedCall Plus. With directives to offer an individualized setup for each unique physician, MedCall Plus initiated over the span of nine months a 51-licensed user accounts for each and growing as feedback from physicians spreads. Servicing their call care needs was done with relative ease in staggered phases of go-live for each clinic as the “paperwork” was refined throughout the process.
With routine medical answering service support being offered and a manageable call volume, the after hours and overflow support, as well as call routing for overnight emergencies, has been conducted at a cost savings to the client. Most importantly, MedCall Plus has made the client experience a warm and approachable one by building a collaboration with their Call Center Director, who intends to funnel future sites to our suite of services.