Seymour medical answering service business doubles in first quarter of the year
SEYMOUR, TN, March 10, 2020—Seymour-based Call Center Sales Pro is announcing its medical answering service has doubled in the first quarter of 2021 through the onboarding of two national healthcare clients. With this expansion, entry-level positions created at the East Tennessee call center campus have totaled 85 new hires over four weeks, doubling its local employee headcount by the first week of March 2021.
Throughout the country, spiking call volumes are placing an unprecedented demand on the communications infrastructure of public and private health systems. The surge in COVID vaccine related patient calls and telehealth appointment scheduling requests across medical offices nationwide has passed on a challenge to answering service providers that has proven insurmountable for many across the industry. While hold times are reportedly disrupting patient access to care, Call Center Sales Pro has been able to launch quality services quickly that deliver answers, eliminate long hold times, and keep clinical operations in motion.
Call Center Sales Pro secured the high-volume accounts through its reputation for capacity to scalability and specialty services for healthcare partners. Elevated by an efficient and best-in-class training program and effective recruitment strategies, CCSP is positioning as an attractive and fast-growing employer in Sevier County.
“COVID is just one of many medical realities throughout the country that is requiring the support of comprehensive and high-quality medical answering service partnerships” said Call Center Sales Pro President Janet Livingston. “Whether our clients ask for dedicated centers, multilingual agents, or advanced reporting and technology, our goal and job is to offset the administrative costs that our practitioners are facing so that they can invest as much time and fiscal resources as possible into delivering exceptional patient experiences. We thrive in representing them as the first point of contact in that experience.” Livingston concluded.
Call Center Sales Pro offers a suite of fully regulatory-compliant services in healthcare communications covering HIPAA, Joint Commission and HITECH requirements. The advantage to medical practices and larger healthcare organizations working with Call Center Sales Pro is evident in an accessible caller product that respects budgets and also extends cost-effective solutions without compromising quality. These expedient services include U.S. based 24/7 live agent support, bilingual operators, call care representatives trained in electronic medical record integration, appointment scheduling, and efficient account programming that assures questions patients ask can be assisted, rather than simply concluding calls with messages waiting for busy practice staff’s attention.
With more than 1000 coast-to-coast clients, Call Center Sales Pro works with a variety of business verticals and plans to increase its footprint as an East Tennessee employer while increasing its capacity to deliver best-in-class solutions to healthcare clients and patients both local to Tennessee markets as well as across the entire United States.
Call Center Sales Pro is among the top quarter of Inc. 5000’s 2020 fastest growing companies in America and is the 2020 winner of the Women’s Business Excellence Pinnacle Award from the Knoxville Area Chamber of Commerce. The company relocated to Seymour just over five years ago, opening a call center campus and bringing jobs to support its national family of answering service brands to the East Tennessee region.
For more information on healthcare communication answering service, contact center service and employment opportunities, please visit Call Center Sales Pro at ccsp.us.
Call Center Sales Pro (CCSP) is the headquarters of a suite of US-based business solutions including telephone answering service, healthcare call centers, outsource call centers, business process outsourcing (BPO), nurse triage, appointment scheduling, and call center consulting. With locations in Redding, CA; San Francisco, CA; Toledo, OH; New York, NY; Chicago, IL; and Seymour, TN, CCSP recognizes that what sets them above is their focus on people – both the people on their team as well as the people they serve. CCSP also operates a sister company, ONE Service Pros that offers electrical, plumbing, HVAC, security, building maintenance, and more to the Knoxville area. More information about the CCSP’s family of brands can be found at www.callcenter-salespro.com.