Contact Centers

When your answering service needs to scale up, we're here to scale with you.

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Top Features

Our Pros, Your Projects:

When demand for more complex tasks pair with increased volume, we ensure your business runs smoothly.

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Who We Serve

Who We Serve

Calling yourself a boutique answering service means that solutions must be driven by the custom requirements of their practices served. See the types of medical, hospitalist, and healthcare practitioners we serve on a daily basis.

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Sometimes your needs extend beyond connecting a call or taking a message.

As your business-needs scale, CCSP is here to scale with you. When demand for more complex tasks pair with increased volume, we ensure your business runs smoothly by expanding our services. We take the satisfaction and success of the answering service experience and expand it into a plan that connects your goals to the best trained agents and technology. With a customized plan of action, our contact centers will manage functions that deliver measurable outcomes.

Top FeaturesOur Pros, Your Projects:

Appointments & Scheduling

Our agents make the best first impression by streamlining your calendar, contact on-calls and schedule support appointments, while delivering concierge-level support. Make the best first impression in your most public-facing exposure.

Follow-Up Calls & Reminders

Implementing our industry best compliance with HIPAA, Joint Commission standards, and HITECH regulations, we optimize daily procedures through the rapid-routing of sensitive information across systems and people. This solution works for any appointment-based industry — from healthcare to service professionals!

Specialized Customer Support

Employ experts for the most critical cases of customer support. Complex scripting and programming allows for identification and solution communication to be offered — whether your team is on the clock or not.

Order Taking

It’s time to expedite delivery, offer customization, or take on increased volume. Our order taking services are primed to equip business with small teams servicing increasing customer bases with ease.

Outbound & B2B Service

Take advantage of your CRM database by using our agents to enact outbound marketing plans that secure new leads and convert them to profitable new accounts.

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